Friday, December 28, 2007

Best Buy Still Embracing Deceptive In-Store Kiosks

Best Buy still uses a secret internal website to deceive customers, according to the L.A. Times. The website appearing on in-store kiosks resembles Best Buy's official site in every way, except for the prices. Connecticut Attorney General Richard Blumenthal was surprised to hear that his investigation failed to end Best Buy's bait-and-switch, telling the L.A. Times: "We thought Best Buy had addressed this. That's what they said to us. Apparently that's not the case." A tipster in Virginia also reports the continued existence of the secret website...

"Not that anyone should be surprised, but Best Buy is still at it.

My wife spent several hours at home researching digital picture frames online, and Best Buy actually had the best price on one, as well as being the only way to get it in time for Christmas. Last night we went to our local Fairfax, Virginia, Best Buy. They didn't have the frame at first, and I actually have to commend the staff, they searched for about 30 minutes because one of them thought he had seen it somewhere. They finally came up with one, the Kodak EasyShare EX1011. I took it to a different station and asked them to price check it, and it came up at $255.99, well over the $234.49 that was listed online.

We went to one of their public computer terminals and searched it and it came up at the $255.99, no surprise.

iPhone to the rescue. At first it was showing the $255 price on my iPhones browser, then I realized it was connected through WiFi, so they have it blocking the external Best Buy site and feeding the fake one. I disabled WiFi and searched again and bam, there it was, $234.99.

The electronics department said I had to go to customer service for such a thing, and they promptly took care of the price change."

Dirty, filthy, rotten, unscrupulous.

From Here

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